Refund policy

We offer a 60-day money-back guarantee. You have 60 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, with proof of purchase.

To request a return, contact us at info@getpalmora.shop. Returns sent without contacting us first may not be accepted.

Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect so we can make it right.

EU Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, subject to applicable law.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be sent to your original payment method, usually within 3 business days.

For any questions, contact us at info@getpalmora.shop